Terms of Service

Effective date: 1 January 2026  ·  Version: 2.0

These Terms of Service ("Terms") govern your access to and use of the Tennis API service ("Service") operated by FORCESCRIPTS LTD ("Company", "we", "us", "our"), registered in England and Wales (Suite 10647, 5 Brayford Square, London, E1 0SG, United Kingdom). By creating an account or using the Service you agree to be bound by these Terms in full.

1. Eligibility

You must be at least 18 years old and legally capable of entering a binding contract. If you are acting on behalf of a company or organisation, you confirm that you have authority to bind that entity to these Terms.

2. Account Registration

You must provide accurate, current and complete information at registration. You are solely responsible for safeguarding your API key and account credentials. Notify us immediately at [email protected] if you suspect any unauthorised access.

3. Credits and Billing

The Service operates on a prepaid credit model and, for unlimited access, on fixed-term subscription plans. Credits are purchased in advance and deducted per successful API request as detailed on the Pricing page. Credits never expire and remain on your account until consumed. Unlimited subscription plans grant unrestricted API access for the purchased period (30 days, 180 days, or 365 days) with no per-request credit deduction.

4. Refund Policy

Refunds are not available on demand and cannot be initiated at the customer's request. A refund is triggered exclusively by one of the specific qualifying events defined in Sections 4.2 and 4.3 — permanent service closure or a prolonged unresolved outage. Outside of those events, all purchases are final. This is not a general returns policy.

4.1 Credit Packages — General Rule

Credits are prepaid digital goods and are consumed only by successfully processed API requests. Failed requests, server errors (HTTP 5xx), timeout errors, and any call that does not return a successful response do not deduct credits from your balance. Outside of the specific guarantee scenarios in Sections 4.2 and 4.3, credit purchases are non-refundable once credits have been consumed.

4.2 Refund Guarantee — Credit Packages

Regardless of any other provision, we will issue a refund for the dollar value of your unused credits in either of the following situations:

• Extended outage: the Service is completely inaccessible due to a fault on our infrastructure for a continuous period exceeding 72 hours, and we have not restored full access within a further 7 calendar days. The refund covers the dollar value of credits remaining in your account at the moment the outage began, calculated at your original purchase rate: (purchase price ÷ credits purchased) × unused credits.
• Permanent closure: we permanently discontinue the Service. We will provide written notice by email no fewer than 30 calendar days before the closure date and will refund the full dollar value of all unused credits within 14 calendar days of that date.
• Duplicate charge: you were charged twice for the same transaction. The duplicate amount is returned to the original payment method within 5 business days of verification.

4.3 Refund Guarantee — Unlimited Subscription Plans

If you hold an active unlimited subscription, the following prorated refund rules apply unconditionally:

• Extended outage (72 h+ unresolved within 7 days): you are entitled to a prorated refund in USD covering the period during which the Service was unavailable. Formula: Amount paid (USD) × (days unavailable ÷ total days in plan).
• Prolonged access disruption (7+ consecutive days): if you are unable to reach any core API endpoint for more than 7 consecutive days due exclusively to a fault on our side, you are entitled to a prorated refund for the affected period using the same formula above.
• Permanent closure: we will refund the unused portion of your subscription in full. Formula: Amount paid (USD) × (days remaining ÷ total days purchased). Example: a 6-month plan purchased for $650, with 90 days remaining out of 180 days, entitles you to a refund of $650 × (90 ÷ 180) = $325.00. Refunds are paid in US dollars to the original payment method.

4.4 Prorated Refund Formula

For all time-based refunds under Sections 4.3:

"Days remaining" is counted from the first day of the qualifying event to the original scheduled end of your plan. "Total plan days" is 30 (monthly), 180 (6-month), or 365 (annual). All refunds are settled in US dollars.

4.5 Exclusions

The following situations do not qualify for a refund:

• Individual request errors, HTTP 5xx responses, or network-level failures — credits are not deducted for these calls.
• Outages or degradation caused by third-party upstream data providers outside our direct infrastructure control.
• Service interruptions lasting fewer than 72 consecutive hours.
• Slow response times that do not constitute complete inaccessibility.
• Dissatisfaction with data coverage, league scope, or statistical accuracy.
• Pricing changes announced in advance in accordance with Section 12.
• Unused credits or unused subscription time where no qualifying event has occurred.

4.6 Refund Processing

Refunds under Sections 4.2 and 4.3 are processed automatically when a qualifying event is confirmed. If a triggering event has occurred and you have not received a refund within 14 calendar days, you may open a dispute by emailing [email protected]. Include your account email, the package purchased, and the dates of the issue. We will acknowledge within 2 business days and resolve within 10 business days.

5. Acceptable Use

You agree not to:

• Resell, sublicense or redistribute API access to third parties without our prior written consent.
• Reverse-engineer, scrape, or attempt to circumvent rate limits or authentication mechanisms.
• Use the Service for any illegal purpose or in violation of any applicable law or regulation.
• Disclose your API key publicly (for example in open-source repositories).
• Attempt to identify or extract the upstream data providers used by the Service.

6. Intellectual Property

The Service, including the API, website, and documentation, is owned by FORCESCRIPTS LTD and protected by applicable intellectual property law. Data returned by the API is licensed for use in your own applications and may not be used to build a competing data aggregation or redistribution service.

7. Availability and SLA

We target 99.9% monthly uptime. Downtime caused by scheduled maintenance (announced at least 24 hours in advance), force majeure events, or outages at third-party data providers is excluded from SLA calculations. Real-time status is available at /status.

8. Limitation of Liability

Subject always to the refund obligations in Section 4, and to the maximum extent permitted by applicable law, FORCESCRIPTS LTD shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Service. Our total aggregate liability for any claim relating to the Service shall not exceed the greater of (a) the total amount you paid us in the 90 days preceding the claim or (b) the prorated refund amount calculated under Section 4.

9. Disclaimer of Warranties

Except for the refund guarantees in Section 4, the Service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose. We do not guarantee the completeness, accuracy, or timeliness of data returned by the API.

10. Termination

We may suspend or terminate your account at any time for material breach of these Terms. You may terminate your account by contacting us. If we terminate your account without cause, any unused credits or unexpired subscription time will be refunded in accordance with the formulas in Section 4.

11. Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may modify these Terms at any time. Material changes — including any reduction in refund rights — will be notified by email and by a prominent notice on the website no fewer than 14 days before taking effect. Continued use of the Service after that date constitutes acceptance.

13. Contact

FORCESCRIPTS LTD
Suite 10647, 5 Brayford Square
London, United Kingdom, E1 0SG
Email: [email protected]  ·  Billing: [email protected]